Start a conversation Sign in
Start a conversation
  1. Shape
  2. ShapeScale
  3. ShapeScale store, ordering, billing and refunds

What's your return policy?

We'll have a 45-day 'No Questions Asked' return policy. This means you can ask for a full refund up to 45-days after we have shipped to you.  

Please note that refunds will be credited to the original payment method and shipping costs may apply.

Choose files or drag and drop files
Was this article helpful?
Yes
No

  1. Lilla Laczo

  2. Posted
  3. Updated

Comments

  1. Jennifer Ho

    I’ve emailed several times now and you guys texted me but there is no direction as to how you’re going to refund me (which I’ve requested, clearly). I now have documentation as to how long I’ve been trying to get a hold of you guys to resolve this. I will be reporting this to the Better Business Bureau and will file other reports suggested to me if I am not refunded within 10 business days.  Thanks. 5-23-2019