ShapeScale store, ordering, billing and refunds

Anything related to eCommerce checkouts and our billing process.

• What is the price of ShapeScale?

  ONLY APPLICABLE FOR ORDERS MADE BETWEEN 2017-2020 We have two different pricing models. In order to reserve your ShapeScale with a subscription plan, you will pay a reservation price of $499. Subscrip...

• Where can I buy a ShapeScale?

  At the moment you can only order it from our online ShapeScale Store....

• Will your offer a money-back guarantee and returns?

  Absolutely! We have a ‘No-Questions-Asked’ refund policy up to 45 days after delivery. Meaning that you can cancel your order any time prior to delivery and get a full refund. Additionally, we also of...

• When will I be charged?

  The initial cost of $499 will be charged to your credit card at the time of the purchase. The remaining costs, taxes, and shipping will only be charged at a later point. The add-on subscriptions will ...

• I don’t understand your pricing model. How do the subscriptions work?

  ONLY APPLICABLE FOR ORDERS MADE BETWEEN 2017-2021 We have three different pricing plans: Subscription Plans In order to reserve your ShapeScale with a subscription plan, you will pay an initial price ...

• What payment methods do you accept? Can I pay by PayPal?

  We accept most major credit cards (Visa®, MasterCard®, Discover® and American Express®). However, we cannot accept PayPal payments for pre-sale payments. When ShapeScale launches there is the possibil...

• What's your return policy?

  We'll have a 45-day 'No Questions Asked' return policy. This means you can ask for a full refund up to 45-days after we have shipped to you.   Please note that refunds will be credited to the original...

• How do I set up a return or exchange?

  Email us so we can get started on the return or exchange process! We’d also appreciate if you could give some feedback in case of return/exchange....

• It’s difficult for me to pre-order something so far in advance. What are your credentials?

  Shape is a Silicon Valley-based company backed by the renowned venture capital firm and accelerator 'Y Combinator', as well as 'StartX' - the startup accelerator associated with Stanford University. T...

• Do you have a warranty on ShapeScale?

  Yes, we do have a limited product warranty for 2 years for our European customers, and 1 year for customers from elsewhere. For further information, please read our Terms & Conditions!...